Refund policy
At Magnolia's Market, customer satisfaction is important to us. If you are not completely happy with your purchase, you may request a return within the return period outlined below.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in the same condition as received.
- Include all original tags, labels, and packaging.
- Be free from signs of wear, damage, or alteration.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
Starting a Return
To initiate a return request, please contact us at:
Email: info@magnoliasmarket.com
Once your request has been approved, we will provide instructions regarding the return process and the appropriate return address.
Please note that returns sent without prior authorization may not be accepted.
For any questions regarding returns, refunds, or exchanges, contact our customer support team at info@magnoliasmarket.com.
Final Sale Items
Products purchased with a discount of 50% or greater are considered Final Sale items.
Final Sale items are not eligible for:
- Returns
- Exchanges
- Refunds
unless otherwise required by applicable law.
Discounted Products
Items purchased at a discount of less than 50% may qualify for:
- Exchange for another product, subject to availability.
- Store credit equal to the amount paid.
Refunds to the original payment method are generally not available for discounted merchandise.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly upon delivery.
If you receive:
- A damaged product,
- A defective item,
- An incorrect item,
- Or an incomplete order,
please contact info@magnoliasmarket.com as soon as possible with a description of the issue and, where possible, supporting photographs.
Our team will review the matter and work toward an appropriate resolution.
Non-Returnable Items
Certain categories of products cannot be returned, including:
- Customized or personalized products.
- Special-order items.
- Perishable goods.
- Personal care or hygiene-sensitive products.
- Hazardous materials.
- Flammable liquids or gases.
- Any item identified as non-returnable at the time of purchase.
If you are uncertain whether your item qualifies for a return, please contact us before submitting a return request.
Exchanges
If you wish to receive a different item, the fastest option is to return the original product after approval and place a new order separately.
This process allows us to provide faster service and maintain inventory accuracy.
European Union Customers
For orders shipped to countries within the European Union, customers may be entitled to a 14-day withdrawal period under applicable consumer protection laws.
Within this period, you may cancel or return your order without providing a reason.
To be eligible:
- The product must remain unused.
- Original tags and packaging must be intact.
- Proof of purchase must be provided.
Certain legal exceptions may apply depending on the type of product purchased.
Refund Processing
After your return arrives, our team will inspect the item to confirm that it meets the return requirements.
You will receive an email notification informing you whether the refund has been approved.
If approved:
- The refund will be issued to the original payment method used for the purchase.
- Refunds are typically processed within 10 business days.
- Financial institutions and payment providers may require additional time before the refund appears in your account.
If more than 15 business days have passed since receiving refund approval and the refund has not been received, please contact:
info@magnoliasmarket.com
Contact Us
Magnolia's Market
Email: info@magnoliasmarket.com