Privacy Policy

This Privacy Policy explains how Magnolia’s Market (“Magnolia’s Market,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, purchase our products, use our services, or otherwise communicate with us. Our website, online store, customer service, and related features are collectively referred to as the “Services.”

In this Privacy Policy, “you” and “your” refer to any person who uses or interacts with the Services, including customers, website visitors, account holders, and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or legal and regulatory obligations.

When we update this Privacy Policy, we will publish the revised version on our website and change the “Last updated” date shown above. Where required by applicable law, we may provide additional notice or request your consent before a material change takes effect.

Personal Information We Collect

The personal information we collect depends on how you use the Services, the features you access, and the information you choose to provide.

For the purposes of this Privacy Policy, “personal information” means information that identifies you, relates to you, describes you, or can reasonably be connected with you.

Information You Provide Directly

When you use our Services, place an order, create an account, contact us, or otherwise provide information to us, we may collect:

Contact information, such as your name, postal address, email address, and telephone number.
Order information, such as the products you purchase, your billing address, shipping address, order history, payment confirmation, and contact details.
Account information, such as your username, password, account preferences, and security information.
Shopping activity, such as products you view, save, add to your cart, or add to a wishlist.
Customer-service communications, including messages, questions, complaints, feedback, and other information you submit when contacting us.
Marketing preferences, including whether you have agreed to receive promotional communications from us.
User-generated content, such as reviews, ratings, photographs, and comments you choose to submit.

Certain features may require specific information. You may choose not to provide that information, but this could prevent us from processing an order or providing a requested feature or service.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information about your interaction with the Services. We refer to this information as “Usage Data.”

Usage Data may include:

Your IP address.
Browser type and browser settings.
Device type and device identifiers.
Operating system.
Network and internet connection information.
Pages viewed and links selected.
Products viewed or added to a shopping cart.
Referring and exit pages.
Approximate location derived from an IP address.
Dates and times of website visits.
Your actions and interactions within the Services.

We may collect this information through cookies, pixels, tags, web beacons, software development kits, and similar technologies.

Information Received from Other Parties

We may receive personal information from companies that help us operate our business and provide the Services. Depending on the services we use, these parties may include:

Our ecommerce platform, such as Shopify.
Payment processors and payment-service providers.
Shipping, fulfillment, and logistics providers.
Customer-support providers.
Website hosting and cloud-storage providers.
Fraud-prevention and security providers.
Analytics and performance-measurement providers.
Advertising and marketing partners.
Social media platforms and account-integration providers.

Payment providers may collect financial information such as payment-card details, bank information, billing addresses, and transaction information. Magnolia’s Market may not receive or retain complete payment-card details when payments are processed directly by an authorized payment provider.

Information received from another party will be handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information supplied by third parties or for their independent privacy and security practices.

How We Use Personal Information

We may use personal information for the following purposes:

Processing Orders and Providing Services

We may use personal information to:

Process and confirm payments.
Accept, prepare, and fulfill orders.
Arrange delivery and shipment tracking.
Provide order confirmations and transactional notifications.
Process returns, refunds, cancellations, and exchanges.
Create and manage customer accounts.
Maintain wishlists, saved products, or shopping carts.
Provide requested products, features, and Services.
Allow customers to submit reviews where this feature is available.

Customer Service and Communications

We may use your information to respond to questions, requests, complaints, or other communications. We may also contact you about your orders, account, returns, exchanges, service changes, or other matters relating to your relationship with Magnolia’s Market.

Marketing and Advertising

Subject to applicable law, we may use personal information to:

Send promotional emails or messages.
Provide information about products, offers, or events.
Measure the effectiveness of marketing campaigns.
Personalize website content and product recommendations.
Display advertising that may be relevant to your interests.
Build audiences for advertising campaigns.

Where consent is required, we will use personal information for electronic or personalized marketing only after receiving the necessary consent. You can withdraw your consent or change your communication preferences as described below.

Website Operation and Improvement

We may use personal information and Usage Data to operate, maintain, analyze, personalize, troubleshoot, and improve our website and Services. This may include understanding how visitors navigate the website, identifying technical problems, and measuring the performance of particular pages or features.

Security and Fraud Prevention

We may process personal information to help:

Protect customer accounts.
Verify orders and transactions.
Detect or investigate suspected fraud.
Prevent illegal, abusive, or malicious activity.
Protect the security and integrity of the Services.
Enforce our policies and contractual rights.
Protect Magnolia’s Market, our customers, and other parties.

You are responsible for keeping your account credentials confidential. Please do not share your password or other access information. If you believe that your account or personal information has been compromised, contact us promptly at info@magnoliasmarket.com.

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from public authorities.
Establish, exercise, or defend legal claims.
Enforce our terms, policies, and agreements.
Maintain business and transaction records.
Protect our rights, property, safety, customers, or other persons.

Legal Bases for Processing

Where laws such as the General Data Protection Regulation apply, we process personal information only when we have an appropriate legal basis.

Depending on the circumstances, our legal basis may include:

Contractual necessity, when processing is required to accept payment, fulfill an order, provide a requested service, or manage a customer account.
Consent, when you have agreed to a particular activity, such as receiving certain marketing communications or allowing optional cookies.
Legitimate interests, when processing is reasonably necessary to operate, secure, administer, analyze, or improve our business and Services, provided that those interests are not overridden by your rights.
Legal obligations, when processing is required to comply with applicable laws, accounting requirements, tax rules, or valid government requests.
Legal claims and protection, when processing is necessary to establish, exercise, or defend legal rights.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services. Cookies are small files stored on a browser or device that allow a website to recognize certain information.

Depending on your location and the choices available through our website, cookies may be used to:

Remember shopping-cart contents and website preferences.
Keep users signed in to their accounts.
Support checkout and payment functionality.
Maintain website security.
Measure traffic and website performance.
Understand how visitors interact with the Services.
Personalize content and advertisements.
Measure advertising and marketing results.

Some cookies are necessary for the website to operate. Other cookies, such as analytics or advertising cookies, may be optional and may require your consent.

You can use the cookie controls made available on our website, if present, or adjust your browser settings to reject or delete cookies. Restricting cookies may affect features such as customer accounts, saved preferences, checkout functionality, or shopping-cart contents.

Information about cookies associated with the Shopify platform is available through the Shopify Cookie Policy.

Browser settings and cookie controls may not prevent every form of online tracking or every transfer of information to advertising and analytics partners.

How We Share Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Service Providers

We may share personal information with vendors that perform services for Magnolia’s Market, including:

Ecommerce hosting and website services.
Payment processing.
Order fulfillment.
Shipping and delivery.
Cloud hosting and data storage.
Customer support.
Fraud prevention.
Cybersecurity.
Data analytics.
Email and communications delivery.
Marketing and advertising support.

These providers may process personal information only as necessary to provide their contracted services, subject to their applicable agreements and legal obligations.

Business and Marketing Partners

We may share information with business, technology, advertising, or marketing partners that help us provide, promote, personalize, or measure the Services.

These partners may process personal information under their own privacy policies. Where legally required, we will request consent before using or sharing information for targeted advertising or similar purposes.

Parties You Select or Authorize

We may share information if you ask us to do so, consent to a particular disclosure, use an integration, connect a social media account, or request delivery of an order to another person or location.

Corporate Affiliates

If Magnolia’s Market forms part of a corporate group, personal information may be shared within that group where reasonably necessary to operate the business and provide the Services.

Legal and Business Transactions

Personal information may be disclosed:

To comply with applicable laws, court orders, subpoenas, warrants, or other binding legal requests.
To enforce our terms, policies, and agreements.
To investigate suspected unlawful conduct.
To protect our Services, rights, customers, property, or safety.
In connection with a merger, acquisition, reorganization, investment, financing, sale of assets, insolvency, or similar business transaction.

We do not use sensitive personal information to infer characteristics about you unless that activity is permitted by applicable law and clearly disclosed.

User-Generated Content

The Services may allow customers to submit reviews, comments, photographs, ratings, or other content.

Content submitted to a public area may be visible to other website visitors and could be copied, shared, or used by persons outside our control. Before posting, please avoid including information you do not want to make publicly available.

We cannot control how other persons use information that you voluntarily publish. We are not responsible for the privacy or security of publicly submitted content or for unauthorized use by another party.

Third-Party Websites and Services

Our website may contain links to websites, applications, social networks, or platforms operated by third parties.

Magnolia’s Market does not control those third-party services and is not responsible for their content, security, accuracy, or privacy practices. The inclusion of a link does not necessarily mean that Magnolia’s Market endorses the relevant third party.

Before providing personal information to another website or platform, review that party’s privacy policy and applicable terms.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact us at info@magnoliasmarket.com. We will review the request and take appropriate action where required by law.

We do not knowingly sell or share the personal information of individuals under the applicable minimum age for targeted advertising or similar activities.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no website, storage system, transmission method, or security measure is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Process and document transactions.
Maintain customer accounts.
Provide the Services.
Meet accounting, tax, and recordkeeping requirements.
Resolve disputes and customer-service matters.
Prevent fraud and protect the Services.
Establish, exercise, or defend legal claims.
Comply with applicable legal obligations.

The applicable retention period depends on the nature of the information, the reason it was collected, the sensitivity of the information, and relevant legal or contractual requirements.

When personal information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law and technical limitations.

Your Privacy Rights

Depending on your place of residence and applicable law, you may have some or all of the following rights:

Right of access: You may request information about the personal information we hold and obtain a copy of that information.
Right to know: You may request details about the categories, sources, purposes, and recipients of your personal information.
Right to correction: You may request correction of inaccurate or incomplete information.
Right to deletion: You may ask us to delete qualifying personal information.
Right to portability: You may request a portable copy of certain personal information or ask us to transfer it where technically feasible.
Right to restriction: You may request that certain processing activities be restricted.
Right to object: You may object to certain processing based on legitimate interests or to processing for direct marketing.
Right to withdraw consent: You may withdraw consent where we rely on consent to process personal information.
Right to opt out: Where applicable, you may opt out of activities legally defined as selling, sharing, or using personal information for targeted advertising.
Right to appeal: If we decline a privacy request, you may have the right to appeal the decision.
Right to lodge a complaint: You may submit a complaint to the data protection or privacy authority responsible for your location.
Right to non-discrimination: We will not unlawfully discriminate against you because you exercised a privacy right.

These rights are not absolute. Exceptions may apply, and we may retain or continue processing certain information where permitted or required by law.

Exercising Your Rights

To submit a privacy request, contact us at:

Email: info@magnoliasmarket.com

Please clearly describe your request and provide enough information for us to identify the relevant records.

Before completing a request, we may need to verify your identity. Verification may require confirmation of your email address, account details, order information, or other information reasonably connected with your relationship with Magnolia’s Market.

An authorized representative may submit a request on your behalf where allowed by law. We may require proof of the representative’s authority and may also ask you to verify your identity directly.

We will respond within the period required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages or by contacting us at info@magnoliasmarket.com.

Opting out of promotional communications does not prevent us from sending non-promotional messages. We may still send communications about orders, payments, returns, security matters, customer-service requests, account changes, and other transactions.

Cookie and personalized-advertising preferences may be managed separately through the controls available on our website or through your browser.

Complaints

If you have a question or complaint about our handling of personal information, contact us at info@magnoliasmarket.com.

We will review your concern and respond as required by applicable law. If you are not satisfied with our response, you may have the right to contact or lodge a complaint with the competent privacy or data protection authority in your country or region.

International Data Transfers

Magnolia’s Market and the service providers supporting the Services may process personal information in countries other than the country in which you live.

Privacy laws and data-protection standards may differ between countries. Where legally required, we use recognized safeguards for international transfers. These may include adequacy decisions, approved contractual clauses, or other transfer mechanisms permitted by applicable law.

For transfers from the European Economic Area, Switzerland, or the United Kingdom, relevant safeguards may include the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement, an applicable UK Addendum, or another recognized legal mechanism.

SMS and MMS Marketing Privacy

This section applies only if Magnolia’s Market offers an SMS or MMS marketing program.

If you enroll in our text-message program, we may use the information you provide to send mobile messages, administer the program, and respond to your requests.

Information may be shared with service providers that assist with message delivery and program operation, such as messaging-platform providers, telecommunications carriers, and technical vendors.

Magnolia’s Market does not sell, rent, loan, trade, lease, or otherwise transfer phone numbers or customer information collected specifically through the text-message program for profit to unaffiliated third parties.

We may disclose information where reasonably necessary to:

Comply with a law, regulation, court order, or government request.
Prevent or investigate unlawful activity.
Protect our legal rights or property.
Enforce the terms of the messaging program.
Avoid legal liability.

When joining the program or submitting information, you agree to provide accurate, complete, and truthful information. You must not use a false or misleading name or information that you are not authorized to provide.

If we reasonably believe that submitted information is false, inaccurate, incomplete, unauthorized, or connected to misuse of the program, we may restrict or terminate access and take other action permitted by law.

Eligible residents may request information about how data submitted through the program is collected, used, or disclosed. Requests may be submitted to info@magnoliasmarket.com.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an available privacy right, contact:

Magnolia’s Market
Email: info@magnoliasmarket.com

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